Put simply, root cause analysis (RCA) is getting to the bottom of how and why something happened with the aim of preventing it from happening again.
It provides a formal stepped approach to investigate events or issues, not only to establish what happened, but why or how it happened and identify factors that contributed to it occurring. RCA enables organisations to learn from events or issues and to implement policies, procedures or system controls to prevent them from happening again.
WorkforceOne has developed a robust RCA investigation framework and can support your organisation when you find yourself needing to get to the bottom of how something happened, or need something to improve. Our RCA service allows your organisation to independently examine an event or issue with fresh eyes and offers objective and proportionate investigations delivered in a timely manner, with meaningful and sustainable solutions.
The cornerstone of any root cause analysis is to clearly define the issue or area for improvement. We call this the "issue definition." This requires meticulous engagement with key stakeholders to ensure the scope of the planned analysis actually addresses the issue it was designed to deal with. It is critical to get this stage right, so that meaningful sustainable solutions for the issue can be found and implemented.
Having fully understood and agreed the issue definition, we set about securing as much relevant information and input as possible. It is important at this stage to secure quality information and input through focused key stakeholder engagement.
Having analysed the information and input gathered during step 2, we identify the causes of the event or issue. We explore these individually, and their interdependency, with the aim of identifying the root cause of the event or issue.
The fundamental aim of root cause analysis is to establish the cause of an issue or event and use that learning and intelligence to help organisations do things better or prevent certain types of event from occurring again. So step 4 is where an organisation can really see the value that good root cause analysis can deliver.
We work with key stakeholders to make practical and sustainable recommendations to deal with the root cause and any other contributing factors or causes.
We focus on two key phases of recommendation:
Through sensitive key stakeholder discussions in relation to the solutions agreed in step 4, we work with organisations to devise an action plan to deliver these solutions. Some organisations manage this process internally and we can continue to assist and support the organisational lead during this phase.