AuditOne
AuditOne
  • Home
  • About Us
  • Our Services
    • Internal Audit
    • Counter Fraud
    • Internal Audit (Digital)
    • WorkforceOne
    • ConsultOne
  • Join Our Team
  • Contact Us
  • More
    • Home
    • About Us
    • Our Services
      • Internal Audit
      • Counter Fraud
      • Internal Audit (Digital)
      • WorkforceOne
      • ConsultOne
    • Join Our Team
    • Contact Us
  • Sign In
  • Create Account

  • My Account
  • Signed in as:

  • filler@godaddy.com


  • My Account
  • Sign out


Signed in as:

filler@godaddy.com

  • Home
  • About Us
  • Our Services
    • Internal Audit
    • Counter Fraud
    • Internal Audit (Digital)
    • WorkforceOne
    • ConsultOne
  • Join Our Team
  • Contact Us

Account


  • My Account
  • Sign out


  • Sign In
  • My Account

GETTING TO THE BOTTOM OF IT...

WHAT IS ROOT CAUSE ANALYSIS

 Put simply, root cause analysis (RCA) is getting to the bottom of how and why something happened with the aim of preventing it from happening again. 


It provides a formal stepped approach to investigate events or issues, not only to establish what happened, but why or how it happened and identify factors that contributed to it occurring. RCA enables organisations to learn from events or issues and to implement policies, procedures or system controls to prevent them from happening again. 

OUR APPROACH TO ROOT CAUSE ANALYSIS

   WorkforceOne has developed a robust RCA investigation framework and can support your organisation when you find yourself needing to get to the bottom of how something happened, or need something to improve. Our RCA service allows your organisation to independently examine an event or issue with fresh eyes and offers objective and proportionate investigations delivered in a timely manner, with meaningful and sustainable solutions. 

STEP 1 - DEFINE THE ISSUE

  The cornerstone of any root cause analysis is to clearly define the issue or area for improvement. We call this the "issue definition."  This requires meticulous engagement with key stakeholders to ensure the scope of the planned analysis actually addresses the issue it was designed to deal with. It is critical to get this stage right, so that meaningful sustainable solutions for the issue can be found and implemented.  

STEP 2 - GATHER THE INFORMATION

   Having fully understood and agreed the issue definition, we set about securing as much relevant information and input as possible. It is important at this stage to secure quality information and input through focused key stakeholder engagement.  

STEP 3 - IDENTIFY THE CAUSES

  Having analysed the information and input gathered during step 2, we identify the causes of the event or issue. We explore these individually, and their interdependency, with the aim of identifying the root cause of the event or issue.  

STEP 4 - FIND THE SOLUTIONS

The fundamental aim of root cause analysis is to establish the cause of an issue or event and use that learning and intelligence to help organisations do things better or prevent certain types of event from occurring again.  So step 4 is where an organisation can really see the value that good root cause analysis can deliver. 


We work with key stakeholders to make practical and sustainable recommendations to deal with the root cause and any other contributing factors or causes. 


We focus on two key phases of recommendation: 


  • Corrective Solutions: Short term interventions to address the identified issue immediately. 
  • Preventive Solutions: A well structured long term solution that targets the root cause and introduces practical and meaningful sustainable controls. 

STEP 5 - THE ACTION PLAN

 Through sensitive key stakeholder discussions in relation to the solutions agreed in step 4, we work with organisations to devise an action plan to deliver these solutions. Some organisations manage this process internally and we can continue to assist and support the organisational lead during this phase.   

KEY MEMBERS OF THE RCA TEAM

Terry SMITH

michelle watson

REBECCA NAPPER

Director of Operations

contact Terry

REBECCA NAPPER

michelle watson

REBECCA NAPPER

Head of Operations (proactive)

contact rebecca

michelle watson

michelle watson

michelle watson

Head of Operations (reactive)

Contact michelle

Copyright © 2025 AuditOne - All Rights Reserved.

  • About Us
  • Join Our Team
  • Contact Us
  • Privacy & Disclaimers
  • One+
  • Social Value

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

DeclineAccept